Shipping policy
Shipping Policy
**Last updated: 22 September 2026**
This Shipping Policy applies to orders placed through **cskin.org**.
## Delivery area
We currently deliver to addresses within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.
We do not currently offer international delivery. Delivery to the Channel Islands and the Isle of Man is not currently available.
## Processing and dispatch
We aim to prepare and dispatch orders within **1–3 working days** after the order has been placed and payment has been successfully received.
Working days are Monday to Friday and exclude UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.
During particularly busy periods, launches, promotions or seasonal holidays, dispatch may take slightly longer. If there is a significant delay affecting your order, we will contact you using the details provided at checkout.
## Standard delivery
All orders are sent using **Royal Mail Tracked 48**.
Royal Mail aims to deliver within **2–3 working days after dispatch**, although this is an estimated delivery timeframe and is not guaranteed. Delivery to certain postcodes and during busy or disrupted periods may take longer.
Please allow approximately **3–6 working days in total** from placing your order to receiving it, combining our processing time and Royal Mail's delivery aim.
We do not currently offer next-day or express delivery.
## Delivery charges
- **Standard UK delivery:** £4.50
- **Orders over £200:** Free standard UK delivery
The free-delivery threshold is calculated after any discount codes or promotions have been applied. Your applicable delivery charge will be displayed at checkout before payment.
## Tracking your order
Once your order has been dispatched, you will receive a dispatch confirmation email containing your Royal Mail tracking details, where available.
Tracking information may take a short time to update after your parcel has been handed to Royal Mail.
## Delivery addresses
Please check that your delivery name, address and postcode are complete and correct before submitting your order.
If you notice an error, contact us as soon as possible at **info@cskin.org**, quoting your order number. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible once processing has begun.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer. If a parcel is returned to us because the address was incorrect, incomplete or delivery was not collected or rearranged, we will contact you. A further delivery charge may apply before the order is resent.
## Delayed orders
Royal Mail delivery times are estimates and occasional delays can occur outside our control.
If your tracking has not updated or your parcel has not arrived within **7 working days after dispatch**, please email **info@cskin.org** with your name and order number. We will check the tracking and, where appropriate, raise an enquiry with Royal Mail.
Please contact us within **30 days of the expected delivery date** if you believe an order has been lost so that we can investigate promptly. This does not affect your statutory rights.
## Parcels marked as delivered
If Royal Mail marks your parcel as delivered but you cannot locate it, please:
1. check the delivery photograph and tracking information;
2. check any safe place, reception area or communal entrance;
3. ask other members of your household and your immediate neighbours; and
4. contact Royal Mail if the tracking provides further delivery information.
If the parcel still cannot be located, contact us promptly at **info@cskin.org** and we will help investigate.
## Damaged parcels, missing items or incorrect products
Please inspect your order as soon as it arrives. If the parcel or a product is damaged, an item is missing, or you have received the wrong product, contact **info@cskin.org** as soon as reasonably possible and include:
- your name and order number;
- a description of the issue; and
- clear photographs of the product, outer packaging, internal packaging and delivery label where relevant.
Photographs help us assess the issue and raise a claim with the delivery provider. Requesting evidence does not affect your statutory rights. Further information is available in our Returns and Refunds Policy.
## Events outside our control
Delivery may be affected by events outside our reasonable control, including severe weather, industrial action, transport disruption or Royal Mail service disruption. We will take reasonable steps to minimise the effect of any delay and will contact you where a significant delay affects your order.
Nothing in this policy limits your legal rights if your order is not delivered within the agreed timeframe or within the period required by law.
## Contact us
For questions about delivery or an existing order, contact:
**CSKIN**
**Email:** info@cskin.org
**Business address:** CSKIN at RUHE, 121–123 High Street West, Glossop, Derbyshire, SK13 8BB, United Kingdom